Human experiences are the foundation of everything:
honest partnerships, integrated teams, and results that serve real people.

Group of ten people standing barefoot on a sandy volleyball court with their arms around each other, smiling at the camera.Six women standing side by side against a plain white wall, smiling at the camera in a black and white photo.Four people wearing cowboy hats posing in front of a shiny backdrop, one holding an astronaut trophy.
Pilothouse is people first, performance-always.
You bring the vision. We bring the team, strategy, insights, and roadmap to make it real. With a team that sees the whole board, we don’t just plan—we test, optimize, and win with you.

What We Value

Alignment
Transparency
Value Creation
Accountability
Velocity
Alignment
Transparency
Value Creation
Accountability
Velocity
2009

Our founders met

while working at a marketing startup in Victoria, BC, where they honed their skills in performance marketing through an affiliate model.
2010-2018

They gained deep experience

in performance marketing, scaling campaigns and refining the art of data-driven growth across multiple roles and ventures.
2019

Pilothouse was born

with a mission to reimagine the agency model. Our goal was simple: build a true growth partner for ecommerce brands, grounded in alignment, transparency, and performance.
2020

Rapid growth followed

as brands sought integrated creative and media solutions. We expanded from a Meta-focused agency into full multi-channel expertise.
2021

Our team surpassed 100 members

and we began producing creative at scale, making integrated creative + media our core differentiator.
2022

Pilothouse crossed $500M

in attributable revenue for clients and introduced new offerings in CRO, retention, and headless commerce.
2023-2025

We scaled to 175 team members

managing over 125 active brands, while continuing to innovate in creative, data, and strategy for ecommerce growth.
Today

We’ve created hundreds of jobs

and work with some of the largest businesses in the e-commerce space and continue to generate outstanding returns for our partners — and we’re just getting started.

Meet the Leadership Team

Shaping vision, direction, and impact across Pilothouse.

Andrew Stern

COO and Co-Founder

Dave Steele

CEO and Co-Founder

Jeff Shannon

CEO of DTC and Co-Founder of Pilothouse

Kyle Hitchcox

Co-Founder

Dan Norcia

VP, Partnerships

Megan Williams

VP, Service Delivery

Alex Kantypowicz

VP, Finance

Daniel Sendecki

VP, Brand & Performance

Ella Lemire

Director of Business Intelligence

Tehmina Shahid

Director of People and Culture

Madeleine Beach 

Director of Marketing 

Jordan Gordon

Head of Email and Customer Retention

Jacob Geary

Head of Meta

Dougie Bedell

Head of Google

Tyler Masur

Head of Amazon 

Grayson Rudzki 

Head of Ecommerce

Eden Whitney

Head of Content Creation Operations

Zee Zablan

Head of Creative Supply

The minds behind the magic - meet the creatives turning ideas into impact.

Meet the Leadership Team