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Clear Vision, Clear Success: Scaling Profitably with an Integrated Omnichannel Strategy

Industry
Beauty and
Personal Care
Company Size
5-10
Location
Pittsburgh, Pennsylvania
Your Founded
2021

Summary of Results

3,595%
Gross Revenue increased 

On-site (July 2022 to present)
9,788%
Active subscriptions increased
2,105%
New subscriptions increased
86%
Reduction in TikTok Shop losses in just 3 months

The Kickoff

After launching in 2021, CorneaCare began working with Pilothouse in July of 2022, starting with Google before expanding into Amazon and Meta. Their growth was steady and intentional, with each channel layered in strategically.

In 2024, TikTok became the next major channel in CorneaCare’s growth journey. Despite occasional viral success, they lacked the infrastructure to turn TikTok into a reliable revenue stream. With a clear opportunity and our ecosystem teams already in place, we integrated TikTok into the mix.

The Kickoff

The Strategy

Growth does not happen when strategy, creative, and media live in silos. It happens when they are natively connected, feeding and reinforcing each other in real time.

CorneaCare’s growth wasn’t about jumping on every channel at once, it was about layering the right platforms at the right time, with a clear understanding of how they support each other across the funnel. While Google and Amazon captured demand, Meta and TikTok drove awareness and education, and Studios amplified every effort with high-performing creative. By building an integrated ecosystem, Pilothouse helped CorneaCare scale efficiently without sacrificing margin or brand equity.

Google

Streamlined campaigns, restructured the account, and optimized budgets for faster learning.
Focused efforts on high-performing keywords, resulting in a 95% increase in revenue quarter over quarter while improving ROAS.

Amazon

Launched and optimized their storefront, initially refining spend by cutting low-conversion campaigns.
Doubled down on top-selling products with aggressive strategies, keyword prospecting, competitor targeting, and branded campaigns.
Scaled quickly while maintaining a 3.00+ Total-ROAS.

Meta

Focused on TOF acquisition to drive traffic into the funnel, while Amazon and Google handled MOF and BOF conversions.
Used creator-generated content (CGC), review-style creative, and ongoing testing to boost engagement.
Resulted in a 97% increase in ROAS after switching to Pilothouse’s Meta team.

Studios

Collaborated closely with CorneaCare to create platform-specific creative, especially Amazon listing images that adhered to guidelines and converted.
Developed innovative, eye-catching designs (e.g. fresh fruit props) to help listings stand out. Simple, conversion-focused visuals drove higher click-throughs and sales.
A box of blueberries next to a package of blueberries.

TikTok

TikTok had driven occasional viral moments for CorneaCare, but lacked consistency or profitability. At the time of onboarding, the channel was operating at a -64% margin, heavily reliant on founder-led content with no scalable affiliate structure.

Pilothouse stepped in with a full-funnel TikTok Shop strategy:

Relaunched affiliate program with GMV-based tiers, creator contests, and retainer agreements for top performers.
Built a multi-creator UGC engine to reduce reliance on founder content and test new hooks and angles.
Ran paid campaigns using GMV Max, Search Ads, and Creative Boost.
Leveraged TikTok CRM to target cart abandoners, new followers, and lapsed customers.
Took over backend ops, from sample approvals to listing optimization and performance dashboards.

The Results

Month 1: TikTok operating at a -64% margin, with limited scale
Month 2: Doubled spend and sales, improved margin to -15.4% (76% reduction in losses)
Month 3: Improved further to -8.75%, sustaining scale with greater efficiency
Total loss reduction: 86%, transforming TikTok from a loss leader to a scalable channel

Get a Taste of What Our Creative Team Cooked Up for CorneaCare

A couple of boxes sitting next to a slice of lemon.

"We came to Pilothouse with a challenge — help us build a new category while also building a profitable business. That meant turning eye care into part of everyday self-care, but doing it in a way that could scale sustainably. Over the last two years, they’ve not only met that challenge, they’ve exceeded it. We’ve doubled year over year, both in revenue and in profit margin. What makes Pilothouse different is how well the teams collaborate across channels. Everyone rows in the same direction toward our North Star metric: ecosystem-wide profitability. That alignment has been critical to our success."

Jovi Bopara
CEO & Co-Founder, CorneaCare